You can bring as many bags as you wish onboard the ship but be mindful of possible airline or transportation carrier restrictions. Luggage policies vary by airline, destination, and class of service. Contact your airline or transportation carrier in advance for baggage policies and fees.

Our luggage drop-off desk typically opens one hour after the ship’s arrival in port on embarkation day (subject to change). You may leave your bags and explore the city, and we will deliver them directly to your suite.

Explora Journeys is not responsible for any lost luggage at the airport. However, should your luggage be lost at the airport before your embarkation, our onboard team will assist you in coordinating with local partners to locate and deliver your missing bags to the ship at any port of your Journey before your disembarkation.

Our dedicated housekeeping team will aim to deliver your luggage to your suite promptly after drop-off. For security reasons, all bags must be scanned before being loaded onto the ship, which may take some time. Please keep essential items like passports and medications with you. To avoid delays, consult the list of prohibited items onboard by clicking here.

In the unfortunate event that your luggage is lost or damaged at the port during embarkation, please report it immediately to our Guest Services team onboard who will provide you with a missing or damaged luggage form to be completed. You will receive a copy of the form and further assistance will immediately be provided. If your luggage is lost or damaged at the port during disembarkation, please report it immediately to our Explora Journeys Hosts ashore who will provide immediate assistance.

All details regarding applicable timings and actions will be communicated onboard.

For your convenience and comfort, we recommend avoiding handling your own luggage during disembarkation. However, if you prefer to do so and local port regulations permit, this option is available. Our onboard team will provide detailed information about your disembarkation port before the end of your Journey.

For the most efficient experience, we recommend placing your luggage outside your suite according to the instructions provided onboard. 

Due to local regulations, our onboard Hosts cannot assist with luggage at the terminal. Our onboard team can support you with your luggage from your suite to the ship’s gangway upon request. Porters will then assist you from the gangway to your transportation.

For security reasons, most ports do not permit luggage storage at the terminal. Please reach out to your preferred Travel Advisor or our Explora Experience Centre for information on nearby luggage storage options.