Our boutiques are open while the ship is at sea, typically when we are sailing outside territorial waters. Please note that shops remain closed while the ship is in port.

Our retail boutiques are located on Deck 4, midship/aft.

We offer an exclusive selection of luxury collections and unique brands.
Discover more here: explorajourneys.com/ch/en/life-on-explora/shopping-experiences

Yes. You may reserve your desired items from the Journey shop through your Explora Ambassador, and they will be added to your suite for your convenience.

You may charge purchases to your onboard account or pay directly using major credit cards.

Explora Journeys operates in Euro (€) and US Dollar ($), depending on the ship’s itinerary and location.

Yes, onboard credits can be used at The Journey Boutique. Please note they cannot be used in the Jewellery and Watches boutique.

Yes. Receipts are issued automatically and can be reprinted upon request.

Yes, guests can discover limited-edition collections and exclusive Explora Journeys merchandise available only onboard.

Absolutely. Explora Journeys is committed to conscious luxury, offering sustainably crafted goods and artisan pieces that reflect the DNA of the brand.

Yes, guests may request personalised shopping experiences on board or directly with brand ambassadors.

Explora Journeys often hosts exclusive retail events, designer showcases, and luxury ateliers.  Details are shared in the Daily Programme.

Some Journeys may offer pre-order options for select products. Guests are encouraged to inquire with their Ambassador or Travel Advisor prior embarkation.

Yes. Customs limits apply when returning home, and these vary by country (for example, on alcohol and perfume allowances). Our retail team will be happy to assist with further details onboard.

Depending on your home country’s customs regulations, you may need to declare duty-free items exceeding your personal allowance.

Yes. Returns and exchanges are accepted within the same journey, with a valid receipt and original packaging. Our retail team will be happy to assist with further details onboard.

Refunds are processed to the original method of payment.

Please bring the item to the boutique as soon as possible. Our team will inspect it and offer a repair, exchange, or refund, where applicable.

Yes. Complimentary gift-wrapping services are available in all our boutiques.