Please click here to find our deck plans.

The main language of communication onboard Explora Journeys is English. In addition, we offer support for other languages including Italian, German, French, and Spanish. Guests can access translated dining and bar menus, daily programmes, and key information in these languages. For guests requiring assistance in other languages, our Guest Services team will make every effort to connect them with the International Host or a host fluent in their preferred language.

Complimentary Wi-Fi is available in Suites and public areas for unlimited web browsing, emails, social media, messengers, and voice and video calls. Please note that the Wi-Fi connection on board depends on the satellite positioning and, at times, can be unstable or discontinued depending on weather conditions, the navigation area, or other technical restrictions beyond our control.

You are able to use the Wi-Fi onboard for calls and work however please note that it may not be possible to make and receive telephone calls when we are sailing. In case you need to make or take an important call, please ask one of our Hosts and they will assist.

Our Guest Services team will be more than happy to assist with any requests for business services.

Yes there are several elevators onboard. Please click here to find their location on the deck plan.

We have a limited number of interconnecting Suites. Please let your preferred Travel Advisor or our Explora Journeys Ambassador know your preferences and they will be happy to assist. To find the telephone number to call us from your country, please click on this link.

Yes, it is possible to access the ocean front terraces through a connecting, lockable door.

You can select your Suite at the time of booking. Your preferred Travel Advisor or Explora Journeys Ambassador will be delighted to assist you in making your choice.

Please click here to see our deck plans.

The curtains in our Suites are black out to aid restful sleep.

For safety reasons, we do not provide irons or ironing boards in the Suites. They are available in the two guest launderettes onboard, located on Deck 9 and Deck 10. We also provide a same day laundry service with pick-up before 9am and return by 7pm (50% express service surcharge) and a regular, next-day service of pre 10am pick-up, with delivery before 7pm the following day. Your Suite or Residence Hosts will be delighted to assist you.

A delicious variety of breakfast items, from freshly squeezed juices to eggs cooked to your preference, can be ordered through our In-Suite Dining menu.

Most of our Suites are equipped with spacious walk-in showers, although there is also the option to book a Suite with a bathtub. If you wish to book a Suite with a bathtub, please let your preferred Travel Advisor or our Explora Journeys Ambassador know when you make your booking.

Our Ocean Residences offer larger spaces starting from 70 sqm. 

Additional benefits include: In-Suite Dining exclusive menu, including specialities from our onboard culinary venues; in-Suite full bar setup with a selection of premium spirits, wines and soft drinks; in-Suite welcome bottle of premium champagne; unlimited complimentary laundry and ironing services; personal welcome by a butler and priority embarkation upon arrival; roundtrip airport transfers included (available up to a distance of 50 miles / 80 km from / to port; airport security fast-track included (where available); VIP lounge at embarkation (where available).

It is possible to accommodate up to 4 guests depending on the Suite category. Please ask your preferred Travel Advisor or Explora Journeys Ambassador for more information about fares and which Suites can accommodate additional guests. 

Some of our Suites are equipped with a convertible sofa bed for max 1 adult or 2 children or a rollaway bed suitable for one person. The maximum occupancy of the Suites is 3 to 4 people. Convertible sofa beds and rollaway beds are subject to availability.

Yes, upon request we can provide a crib to the Suite (limited availability).

Yes, we offer several On-demand TV options, including favourite and latest movie releases, as well as a Smart TV infotainment system.

All Suites have a telephone. Ship to shore calls are available at a charge.

Your Suite is provided with an adapter. The voltage in the Suites is 110V/220V.

There are European and North American sockets as well as USB and USC outlets throughout the Suite. Adapters for other regions are available on request.

Yes, on request from Guests Services.

All Suites are provided with wireless charging bases, in addition to a selection of USB and USC outlets.

Yes, guests can control the temperature in each Suite individually.

There is a safe in every Suite to ensure the safety of your valuables. They are large enough to accommodate a standard sized laptop / tablet.

Every Suite is equipped with a private bar fridge. In case you need special storage for your medication, please let us know in advance.

Butler service is included when booking an Ocean Residence. Please find more about inclusions here.

When booking an Ocean Residence, you can select and book from our range of Destination Experiences before they are released for general sale.

If you would like to have a private event in your Suite, we are happy to assist.  It can be arranged onboard by contacting your Suite Host or our Guest Services hosts.

Yes, our Guest Services hosts are located on Deck 4 in the Lobby, providing a 24-hour service.

Yes we have a digital selection of the world's most important daily newspapers and magazines onboard, through our In-Suite TV Press Reader service.

Pool towels are available at each pool area. Beach towels will be delivered to Suites, on request, the evening before a port call.

Our adults-only areas onboard are the Whisky Bar and Cigar Lounge and the Helios Pool on Deck 12. The use of the Fitness Centre and the Spa Facilities are reserved for guests aged 16 years and older. Following Public Health Authorities requirements, children in diapers, swim diapers, pull-ups, or who are not completely toilet trained are not allowed in the swimming pools and whirlpools. 

We offer a range of private car, driver and guide arrangements and these can be pre-booked and pre-paid with your preferred Travel Advisor, via our website, with our Destination Experiences hosts onboard or by contacting an Explora Journeys Ambassador before you travel.

We offer a wealth of events, entertainment and activities throughout the festive season. You can view the full programme of festive events here. We also hold other events in recognition of different faiths throughout the year.

We do not carry celebrants onboard and our onboard officers are not legally permitted to conduct these ceremonies.

Absolutely, please let us know in advance and we will be delighted to assist you with organising something special.

Please let us know about your special requirements in advance. We launder items onboard using eco-friendly chemicals from Chrystens, and process linens differently to accommodate the needs of guests with allergies.

Due to health and safety regulations, guests are not permitted to bring food onboard. However, we have a dedicated culinary team that is highly experienced in catering to a wide range of dietary requirements, including severe allergies. Upon booking, please share your dietary requirements with us, and our chefs will create specially tailored meals to ensure your dining experience is safe and enjoyable.

Our kitchen areas and dining venues adhere to stringent cross-contamination protocols to safeguard against allergen exposure. We also offer allergy-friendly menus and can accommodate gluten conscious and other specific dietary needs.

For further peace of mind, our onboard medical facilities and staff are prepared to handle allergic reactions and other medical emergencies around the clock.

At Explora Journeys, we embrace a relaxed spirit by day and a refined elegance by night. As we have no formal evenings onboard, there is no dress hire capability.

During the day, we encourage guests to enjoy the ship in comfort and ease. There is no formal dress code during the day. Guests are welcome to dress comfortably while enjoying the ship’s many spaces and experiences. We simply ask that swimwear, bathrobes, and workout attire are not worn in our restaurants or indoor bars.

As the sun sets, and in keeping with the refined onboard ambiance, we invite guests to adopt an elevated resort-casual style when dining or visiting our indoor bars and lounges. From 18:00 onwards, we respectfully request that sleeveless t-shirts, baseball caps, sportswear, and informal beach footwear not be worn in our restaurants and bars. Tailored shorts are acceptable, except when dining at Anthology.