You are able to register an account with us at https://explorajourneys.com/ even before you have made a booking. Once you have made a booking, you will be able to access it through your account.

You have the following options to place a booking: consult your preferred Travel Advisor, book via our website or email contact@explorajourneys.com - one of our Explora Journeys Ambassadors will be happy to assist you.

To reserve more than 5 suites for a group, please email: journeytogether@explorajourneys.com. Be sure to clearly state in the subject line whether the booking is for a promotional group, a Corporate/incentive event, or a family/friends gathering.

All our Explora Journeys Ambassadors are equipped to assist you with your booking. But if you would like to liaise with the same Ambassador throughout, please ask for their name and extension number.

Reservations may be transferred to the Travel Advisor of your choice prior to final payment. We highly recommend speaking to your Travel Advisor before requesting a reservations transfer. To fulfil the transfer request, we will need the contact information of the Travel Advisor to whom you wish to transfer your reservation. Please note this service is offered on a one-time basis and reservations that are made within final payment or paid in full cannot be transferred.

Yes, this is possible. We clear wait lists as suites become available.

You will be asked to provide these details during the booking process and also during the check-in process.

Infants aged 6 to 23 months sail with our compliments, while children aged 2 to 17 enjoy savings of up to 50%. For comfort and safety, please note that infants must be at least 6 months old at the time of sailing.

If your booking is fully paid, you can check in online or via our app between 90 days and 24 hours before the scheduled departure time of your Journey.  If you encounter any issues and you are unable to enter your details online, please contact our Explora Experience Centre or speak to our Ground Handling team when you arrive at the terminal to check in. As part of the check-in process, you will need to confirm travel documents, and we will ask you to confirm your contact details.

Please do not hesitate to contact us via contact@explorajourneys.com or call one of our Explora Experience Ambassadors +1 833 925 1567.

Please find our cancellation policy here: T&Cs

This is possible, provided that your replacement satisfies all the conditions for making the transfer to another person and written notice is sent to the company no later than 14 days before the Journey start date.

We recommend that you contact your Travel Advisor or our Explora Experience Centre and they will provide a quotation for the upgrade, if available.

We offer a range of pre- and post-Journey options, as well as Destination Experiences which can be arranged by your Travel Advisor or through our Explora Experience Centre from the time of booking up until 30 days prior to the start of your Journey. Please click Pre and Post Journey Additions to find the different options available.

Yes. We offer both commercial and private air options, including bundled packages with transfers and hotel stays. Contact your travel advisor or Explora Journeys Ambassador to book, click here for further details: Air Arrangements FAQ

Explora Journeys accepts the following credit cards for payment: Visa, Mastercard, American Express, Discover, Diners Club, Union Pay. Additionally, digital payment options such as PayPal, Apple Pay, Samsung Pay, and Google Pay are also supported.

Yes, you can place an optional booking which will be held for 7 days. If no payment is made within this period, the booking will be automatically cancelled.

A 25% deposit of the Journey fare is required to confirm your booking. The payment deadline depends on your departure date:

• 121+ days before departure: deposit due within 7 days.
• 120–31 days before departure: deposit due within 3 days.
• 30 days or less before departure: deposit due within 1 day.

If you choose to pay by credit card, your card will be charged immediately upon payment.

The Journey fare includes: suite accommodation, meals onboard, alcoholic beverages, cocktails, soft drinks, mineral water, gratuities, port charges, WiFi, entertainment and complimentary transfers from port to town centre where applicable. Depending on the suite category or the promotional fare booked, additional benefits may be granted.

The Journey fare does not include any medical expenses, any independent contractors' services or products or Destination Experiences. Food & Beverage experiences are available for an additional fee. Please see our full booking terms and conditions by clicking here T&Cs. 

The details of additional inclusions for Penthouse and Residence Suites can be found here: Inclusions.

Our Extended and Grand Journeys offer guests the opportunity to discover and explore even more, by combining multiple Journeys or through longer sailings to extraordinary destinations.  You can enjoy value savings when combining multiple sailings to create Extended Journeys, and this can lead to savings of up to 5% compared to booking the Journeys individually.  With longer immersive sailings, our Grand Journeys Collection allows for savings of up to 10%. For more information, please contact your preferred Travel Advisor or one of our Explora Journeys Ambassadors.

During the online booking process, the Journey fare is shown per person. Your preferred Travel Advisor or our Explora Journeys Ambassadors will be pleased to assist if you would like further information on our suite Journey fares.

If you book at least one year in advance, you may take advantage of our Explora Early Booking Benefit. This offers a 5% discount, depending on when itineraries are released. Please refer to: T&Cs.

Our Journey fares offer the same exceptional value whether you choose to book through your preferred Travel Advisor, online or with us directly.

We do not follow a discounting strategy. However, if your fare is reduced for any reason after booking, please reach out to your preferred Travel Advisor or our Explora Experience Centre, who will review the situation and assist you with possible options.

Yes, our Journeys are suitable for solo travellers and on select Journeys we offer a 0% solo supplement, making it even more appealing for solo guests. For specific details and availability, please check with your Travel Advisor or our Explora Journeys Ambassadors.

Otherwise, a single supplement usually applies for private occupancy of a suite, with the amount varying according to Journey and suite category.

We would be delighted to welcome you and your extended family onboard. We offer a selection of interconnecting suites to accommodate families comfortably. Please note that most suites and residences have a maximum occupancy of four guests, but this can vary depending on the suite category. For this reason, it’s important to confirm availability and suitability at the time of booking. Our Explora Journeys Ambassadors or your preferred Travel Advisor will be happy to assist you in finding the best options for your family.

After you finalise your booking and pay the deposit, you will receive an email with your booking confirmation. If any changes or additional payments are made, an updated confirmation will be sent. Your e-ticket will be issued once check-in is completed. Check in opens 90 days before departure.

You will find a detailed overview of your Journey within your booking confirmation.

To facilitate an expedited check-in process, please ensure that you have checked in online in advance.  The documents required for check-in are your passport, credit card, and your booking reference.

It is mandatory to have valid documentation prior to your embarkation.  Guests without a valid passport will be denied embarkation.

Explora Journeys cannot accommodate guests who will be more than 23 weeks and 6 days pregnant at any time during the Journey. If a guest is less than 23 weeks and 6 days pregnant at any point during the Journey, they will need to provide a letter from their obstetrician confirming the expected due date, that the pregnancy is low-risk, and that they are fit to travel without immediate access to specialised obstetric or neonatal care.

If a guest has already booked and does not meet this requirement, they should contact their Travel Advisor or email guestcare@explorajourneys.com.   Explora Journeys reserves the right to refuse boarding rights to any guest who appears to be in an advanced state of pregnancy or who does not provide the medical certificate and shall have no liability in respect of such refusal.

Passport, visa, and health requirements—including inoculations—vary by destination and are subject to change. It is entirely the responsibility of each guest or their Travel Advisor to ensure that all necessary and valid travel documents are obtained and available for the Journey, including compliance with immigration and health regulations at each port of call. Guests are particularly asked to ensure they embark with multi-entry visas, if their Journey itinerary requires this. Guests without proper documentation will be denied boarding, and no refund will be issued. 

Please note: The Company is not responsible if guests are denied embarkation due to missing or non-compliant immigration requirements. Additionally, passports must be valid for at least six months beyond the completion date of the Journey.

We strongly recommend that all guests secure comprehensive travel insurance from the time of booking through to the completion of their Journey. This should include coverage for Journey cancellation, medical assistance and expenses, as well as loss or damage to luggage.

Onboard currency varies according to the itinerary. The following itineraries operate with Euro:

• Mediterranean & Western Europe
• Northern Europe
• Iceland & Greenland
• Red Sea & Arabian Peninsula
• Grand Journeys between the Mediterranean and the Red Sea & Arabian Peninsula

 The following itineraries operate with USD:

• Caribbean & Central America
• Alaska
• South America & Amazon
• Central & North America Pacific Coast
• US & Canada East Coast & New England
• Transatlantic Grand Journeys

Yes, our hosts will be happy to assist you at Guest Services.