If your reservation is fully paid, you can check in online or via the My Explora app between 90 days and 24 hours before the scheduled departure time of your Journey. If you encounter any issues and you are unable to enter your details online, please contact our Explora Experience Centre or speak to our Explora Journeys Hosts when you arrive at the terminal to check in. As part of the check-in process, you will need to confirm travel documents, and we will ask you to confirm your contact details.

Sufficient time between flight arrival and ships departure must be allowed. Check-in formalities at the pier should be completed at least three hours prior to the ship’s departure. Airport formalities, luggage collection and transfer time should be taken into consideration when reserving your flight. We recommend allowing at least four hours between flight arrival and ship's departure. Please consider that at certain ports you should allow even more than four hours. If you require any further information about any specific port, please contact your preferred Travel Advisor or our Explora Experience Centre.

Port and terminal information for embarkation ports is included in your e-ticket.

Your e-ticket includes the check-in time that should be followed for a smooth and comfortable embarkation experience. Once you check in at the port, you may embark the ship.

We kindly ask guests to arrive at the port within the time slot displayed on the e-ticket wherever possible, to allow for a seamless embarkation process. If you arrive earlier or later than your assigned time slot, check-in may be closed. However, the terminal will be open to welcome early arrivals (exceptions may apply).

Check-in and embarkation times are scheduled according to suite category and are displayed on your e-ticket. We also ensure special care for guests with special needs.

To ensure compliance with the local regulations, guests should adhere to their notified embarkation times. If you have an early flight, check-in and boarding will not be immediately available. However, Explora Journeys can assist you in arranging a Day Hotel Access & Transfers or a Day Hotel Stay & Transfers for your convenience. Please contact your preferred Travel Advisor or our Explora Experience Centre for further details.

Boarding passes can be downloaded electronically onto a mobile device from the My Explora app and do not require printing. If you have not downloaded your boarding pass we can retrieve your reservation at the port, but please be aware that this may slightly delay your check-in experience at the terminal.

Your luggage tags will be printed and securely attached to your suitcases upon arrival at the port.

Yes, Explora Journeys provides wheelchair assistance during embarkation and disembarkation. However, please note that availability is limited and in some ports this service might not be possible. If you have walking difficulties or limited mobility, we suggest bringing your own wheelchair for your comfort and convenience. For further details, please contact your preferred Travel Advisor or our Explora Experience Centre in advance of your arrival at the terminal so the best possible assistance can be planned for your embarkation.

Yes, it is mandatory to go through the security check prior to embarking the ship.

Immigration and custom procedures on embarkation day depend on local regulations in each country. Our Explora Journeys Hosts at the pier will guide you through every step of the process, from arrival to embarkation, ensuring all necessary formalities are completed smoothly.

If you miss your flight or your flight is delayed, please contact our Explora Experience Centre immediately to seek assistance.

To ensure a seamless check-out without the need to visit Guest Services prior to disembarking, we highly recommend providing a credit card upon check-in. However, this is not mandatory.

Disembarkation instructions will be provided to you onboard towards the end of your Journey. Disembarkation times may vary from port to port and are allocated based on ship’s clearance procedures, local custom requirements and according to your travel plans. As a general guideline, disembarkation typically begins approximately 1 hour and 15 minutes after the ship’s arrival in port and is completed about 2 hours and 30 minutes after arrival.

Sufficient time between the ship's arrival to the port and your flight departure must be allowed. The main disembarkation may start 1 hour and 15 minutes after the ship's arrival to the port. Ship’s clearance, local immigration and custom requirements, transfer time and airport formalities should be taken into consideration when reserving your flight. We recommend allowing at least four hours between ship's arrival in port and flight departure. Please consider that certain ports may require even more than four hours. If you require any further information about any specific port, please contact your preferred Travel Advisor or our Explora Experience Centre.

To ensure compliance with the local regulations, guests are required to follow the official disembarkation times. If you have a late flight, Explora Journeys can assist you in arranging a Day Hotel Access & Transfers or a Day Hotel Stay & Transfers for your convenience. Please contact your preferred Travel Advisor or our Explora Experience Centre for further details.

International cabotage laws may prohibit guests from embarking or disembarking their Journey in any port except the main scheduled embarkation and disembarkation ports. If you choose to embark or disembark your Journey at any port of call which is not your official embarkation or disembarkation port, you may incur additional charges, fines or penalty. We will be pleased to enquire with the local authorities whether it is possible for you to join or leave your Journey at an intermediate point. Please note that we cannot offer refunds for unused days at sea. Please contact your preferred Travel Advisor or our Explora Experience Centre for further details.

Disembarking prior to your official disembarkation day requires authorisation from local authorities and may not always be possible. Any deviations to the itinerary must be reconfirmed onboard, and additional fees may apply. Please contact your preferred Travel Advisor or our Explora Experience Centre for further details.

On your disembarkation day, the timing for vacating your suite may vary based on the ship's arrival in port and your scheduled disembarkation slot. Detailed information will be provided onboard.

Breakfast is always available on disembarkation day. Breakfast times will be communicated onboard.

You can bring as many bags as you wish onboard the ship but be mindful of possible airline or transportation carrier restrictions. Luggage policies vary by airline, destination, and class of service. Contact your airline or transportation carrier in advance for baggage policies and fees.

Our luggage drop-off desk typically opens one hour after the ship’s arrival in port on embarkation day (subject to change). You may leave your bags and explore the city, and we will deliver them directly to your suite.

Explora Journeys is not responsible for any lost luggage at the airport. However, should your luggage be lost at the airport before your embarkation, our onboard team will assist you in coordinating with local partners to locate and deliver your missing bags to the ship at any port of your Journey before your disembarkation.

Our dedicated housekeeping team will aim to deliver your luggage to your suite promptly after drop-off. For security reasons, all bags must be scanned before being loaded onto the ship, which may take some time. Please keep essential items like passports and medications with you. To avoid delays, consult the list of prohibited items onboard by clicking here.

In the unfortunate event that your luggage is lost or damaged at the port during embarkation, please report it immediately to our Guest Services team onboard who will provide you with a missing or damaged luggage form to be completed. You will receive a copy of the form and further assistance will immediately be provided. If your luggage is lost or damaged at the port during disembarkation, please report it immediately to our Explora Journeys Hosts ashore who will provide immediate assistance.

All details regarding applicable timings and actions will be communicated onboard.

For your convenience and comfort, we recommend avoiding handling your own luggage during disembarkation. However, if you prefer to do so and local port regulations permit, this option is available. Our onboard team will provide detailed information about your disembarkation port before the end of your Journey.

For the most efficient experience, we recommend placing your luggage outside your suite according to the instructions provided onboard. 

Due to local regulations, our onboard Hosts cannot assist with luggage at the terminal. Our onboard team can support you with your luggage from your suite to the ship’s gangway upon request. Porters will then assist you from the gangway to your transportation.

For security reasons, most ports do not permit luggage storage at the terminal. Please reach out to your preferred Travel Advisor or our Explora Experience Centre for information on nearby luggage storage options.

The size and type of vehicles provided depend on the destination and availability. Please note that luxury transportation is not available in all ports. Explora Journeys takes great care of selecting the finest transportation options available at each destination. Executive vehicles typically include the Mercedes E-Class and Mercedes V-Class or similar models. For further details, please contact your preferred Travel Advisor or our Explora Experience Centre. Comprehensive information about the transportation options can also be found on the Explora Journeys website.

Explora Journeys offers private transfers in all turnaround destinations (exceptions may apply). Please contact your preferred Travel Advisor or our Explora Experience Centre to explore the options that best suit your needs.

Yes, you can pre-reserve transfers by contacting your preferred Travel Advisor or our Explora Experience Centre. To ensure availability, especially in destinations with limited options, we recommend reserving transfers in advance.

Yes, you can reserve transfers onboard, subject to availability. Please contact our onboard Destination Experiences or Guest Services team for assistance.

To ensure a smooth experience, our service standards guarantee a waiting time of no more than 20 minutes for shared transfers.

If you reserved a transfer from the airport, your driver will be waiting for you with an Explora Journeys sign with your name on it outside the customs area. If, instead, your transfer is from a hotel, your driver will be ready with a Explora Journeys sign at the hotel entrance. For transfers from the port, our Explora Journeys Hosts will guide you every step of the way upon your disembarkation from the ship all the way to your transfer.

If there is a change to your arrival time or destination, please contact our Explora Experience Centre immediately for assistance. Our team will make every effort to reschedule your transfer (subject to availability) or offer alternative solutions and support.

The transfers included for guests staying in an Owner's Residence are the following:

• Ground transfer from home to airport and vice versa;
• Ground transfer from airport to hotel and vice versa;
• Ground transfer from hotel to pier and vice versa;
• Ground transfer from airport to pier and vice versa. 

Each transfer included is limited to a distance of up to 50 miles / 80 kilometres. For any transfer arrangements exceeding the included distance, guests will be responsible for the payment of the additional costs. Any additional cost will be communicated to guests at the time of reservation and transportation will be confirmed once the extra cost is agreed and paid.

Guests staying in Ocean Residences have two transfers included, which can be chosen from the following:

• Ground transfer from airport to hotel or vice versa;
• Ground transfer from hotel to pier or vice versa;
• Ground transfer from airport to pier or vice versa. 

Each transfer included is limited to a distance of up to 50 miles / 80 kilometres. For any transfer arrangements exceeding the included distance, guests will be responsible for the payment of the additional costs. Any additional cost will be communicated to guests at the time of reservation and transportation will be confirmed once the extra cost is agreed and paid.

To reserve your complimentary transfers, please contact your preferred Travel Advisor or our Explora Experience Centre.

No, it is not possible to extend the benefits to guests on the same reservation but with a different suite category. However, if there is enough capacity for luggage and additional guests in the complimentary vehicle, the guests may join the transfer. The reservation must include all guests accordingly.

Refunds will not be given for unused or partially used services or in case of deviations of the itinerary (late embarkation / early disembarkation) chosen by the guests.

Our global partnerships with leading hoteliers enable us to offer personalised accommodations at our port destination cities for any duration. Explora Journeys offers two distinct services for guests wishing to stay at a hotel before or after their Journey: Luxury Hotels & Transfers and Bespoke Hotel Arrangements. Carefully review the inclusions for each type of service to choose the one that best suits your needs.

Luxury Hotels & Transfers is a comprehensive offering designed to ensure a seamless Journey for our guests. It includes hotel accommodation, breakfast (exceptions may apply), applicable taxes and fees, luggage assistance at the airport and hotel, as well as transfers between the airport, hotel, and port. 

Bespoke Hotel Arrangements, instead, offer a highly personalised and flexible experience for guests. You can select accommodations tailored to your preferences, including hotel category and location. Please note that this option excludes taxes, local fees, transfers, breakfast (if booked without) and luggage assistance at the airport or hotel. 

Please contact your preferred Travel Advisor or our Explora Experience Centre for information about our Pre-& Post-Journey Hotel Stays.

Only guests staying in an Owner's Residence are entitled to one complimentary pre- or post-Journey hotel night (where applicable, conditions apply). It is recommended that the reservation of the complimentary pre- or post-Journey hotel night is done at the same time of the reservation. Guests can reserve additional nights through Explora Journeys (additional charges apply).

To reserve your complimentary pre- or post-Journey hotel night (one night included), please contact our Explora Experience Centre or your preferred Travel Advisor.

No, it is not possible to extend the benefits to guests on the same reservation but with a different suite category.

Refunds will not be given for unused or partially used services or in case of deviations of the itinerary (late embarkation / early disembarkation) chosen by the guests.