The size and type of vehicles provided depend on the destination and availability. Please note that luxury transportation is not available in all ports. Explora Journeys takes great care of selecting the finest transportation options available at each destination. Executive vehicles typically include the Mercedes E-Class and Mercedes V-Class or similar models. For further details, please contact your preferred Travel Advisor or our Explora Experience Centre. Comprehensive information about the transportation options can also be found on the Explora Journeys website.

Explora Journeys offers private transfers in all turnaround destinations (exceptions may apply). Please contact your preferred Travel Advisor or our Explora Experience Centre to explore the options that best suit your needs.

Yes, you can pre-reserve transfers by contacting your preferred Travel Advisor or our Explora Experience Centre. To ensure availability, especially in destinations with limited options, we recommend reserving transfers in advance.

Yes, you can reserve transfers onboard, subject to availability. Please contact our onboard Destination Experiences or Guest Services team for assistance.

To ensure a smooth experience, our service standards guarantee a waiting time of no more than 20 minutes for shared transfers.

If you reserved a transfer from the airport, your driver will be waiting for you with an Explora Journeys sign with your name on it outside the customs area. If, instead, your transfer is from a hotel, your driver will be ready with a Explora Journeys sign at the hotel entrance. For transfers from the port, our Explora Journeys Hosts will guide you every step of the way upon your disembarkation from the ship all the way to your transfer.

If there is a change to your arrival time or destination, please contact our Explora Experience Centre immediately for assistance. Our team will make every effort to reschedule your transfer (subject to availability) or offer alternative solutions and support.

The transfers included for guests staying in an Owner's Residence are the following:

• Ground transfer from home to airport and vice versa;
• Ground transfer from airport to hotel and vice versa;
• Ground transfer from hotel to pier and vice versa;
• Ground transfer from airport to pier and vice versa. 

Each transfer included is limited to a distance of up to 50 miles / 80 kilometres. For any transfer arrangements exceeding the included distance, guests will be responsible for the payment of the additional costs. Any additional cost will be communicated to guests at the time of reservation and transportation will be confirmed once the extra cost is agreed and paid.

Guests staying in Ocean Residences have two transfers included, which can be chosen from the following:

• Ground transfer from airport to hotel or vice versa;
• Ground transfer from hotel to pier or vice versa;
• Ground transfer from airport to pier or vice versa. 

Each transfer included is limited to a distance of up to 50 miles / 80 kilometres. For any transfer arrangements exceeding the included distance, guests will be responsible for the payment of the additional costs. Any additional cost will be communicated to guests at the time of reservation and transportation will be confirmed once the extra cost is agreed and paid.

To reserve your complimentary transfers, please contact your preferred Travel Advisor or our Explora Experience Centre.

No, it is not possible to extend the benefits to guests on the same reservation but with a different suite category. However, if there is enough capacity for luggage and additional guests in the complimentary vehicle, the guests may join the transfer. The reservation must include all guests accordingly.

Refunds will not be given for unused or partially used services or in case of deviations of the itinerary (late embarkation / early disembarkation) chosen by the guests.