Reserve with Confidence
We allow flexibility when it comes to reservations and cancellations
We understand that sometimes plans have to change, so we allow flexibility when it comes to reservations and cancellations.
For reservations made from 1 January 2025 onwards:
- For Ocean Terraces and Penthouses (up to 151 days before departure) and Ocean Residences (up to 201 days before departure), the administration fee is non-refundable but will be automatically converted into a Future Journey Credit (FJC).
- The FJC can be applied to any Journey, with no restrictions on timing, category, or destination.
- Is valid for 24 months from the cancellation date.
- Is nominative—issued in the name of the guest who cancelled—and cannot be transferred or partially used.
If these conditions are met, only an administration fee will apply:
- Ocean Suites & Ocean Penthouses: 200 USD / 250 CAD / 250 AUD / 250 NZD / 200 EUR / 200 CHF / 1,000 BRL/ 150 GBP / 1,500 CNY/ 30,000 JPY
- Ocean Residences: 400 USD / 500 CAD / 500 AUD / 500 NZD / 400 EUR / 400 CHF / 2,000 BRL / 300 GBP / 3,000 CNY / 60,000 JPY
- The Company will make reasonable endeavours to comply with the Guest requests for changes to flight, transport arrangements or other components of the Original Journey and adapt them to the New Journey Package. In no case whatsoever will the Company be held liable for change requests that cannot be satisfied.
- Name or date changes are not always allowed by air Carriers and other transport or services providers whenever they are made. Most air Carriers and other transport or services providers treat such changes as a cancellation and charge accordingly. Any additional costs including cancellations fees and/or increased prices levied by air Carriers or other third-party providers will be exclusively for the Guest’s account and be charged as a part of the additional cost mentioned above.
- Notwithstanding the above, other changes to the Booking may be requested (even after the reservation confirmation has been issued) such as the inclusion of an additional Guest to the booking or a change to the detail of the Guest’s name, until 14 working days before departure of the Journey. No administration fee will be requested to the guest for these amendments. Any additional costs that may arise from the above-mentioned change will be exclusively for the Guest’s account.
- Requests of amendments to the Reservation received by the Company beyond the above time limits will be treated as cancellations and shall trigger the application of the cancellation charges detailed in clause 13 below. The printing of new Journey tickets entailed by the changes previously mentioned will be free of any additional fees.
Discover More...
