If your reservation is fully paid, you can check in online or via the My Explora app between 90 days and 24 hours before the scheduled departure time of your Journey. If you encounter any issues and you are unable to enter your details online, please contact our Explora Experience Centre or speak to our Explora Journeys Hosts when you arrive at the terminal to check in. As part of the check-in process, you will need to confirm travel documents, and we will ask you to confirm your contact details.

Sufficient time between flight arrival and ships departure must be allowed. Check-in formalities at the pier should be completed at least three hours prior to the ship’s departure. Airport formalities, luggage collection and transfer time should be taken into consideration when reserving your flight. We recommend allowing at least four hours between flight arrival and ship's departure. Please consider that at certain ports you should allow even more than four hours. If you require any further information about any specific port, please contact your preferred Travel Advisor or our Explora Experience Centre.

Port and terminal information for embarkation ports is included in your e-ticket.

Your e-ticket includes the check-in time that should be followed for a smooth and comfortable embarkation experience. Once you check in at the port, you may embark the ship.

We kindly ask guests to arrive at the port within the time slot displayed on the e-ticket wherever possible, to allow for a seamless embarkation process. If you arrive earlier or later than your assigned time slot, check-in may be closed. However, the terminal will be open to welcome early arrivals (exceptions may apply).

Check-in and embarkation times are scheduled according to suite category and are displayed on your e-ticket. We also ensure special care for guests with special needs.

To ensure compliance with the local regulations, guests should adhere to their notified embarkation times. If you have an early flight, check-in and boarding will not be immediately available. However, Explora Journeys can assist you in arranging a Day Hotel Access & Transfers or a Day Hotel Stay & Transfers for your convenience. Please contact your preferred Travel Advisor or our Explora Experience Centre for further details.

Boarding passes can be downloaded electronically onto a mobile device from the My Explora app and do not require printing. If you have not downloaded your boarding pass we can retrieve your reservation at the port, but please be aware that this may slightly delay your check-in experience at the terminal.

Your luggage tags will be printed and securely attached to your suitcases upon arrival at the port.

Yes, Explora Journeys provides wheelchair assistance during embarkation and disembarkation. However, please note that availability is limited and in some ports this service might not be possible. If you have walking difficulties or limited mobility, we suggest bringing your own wheelchair for your comfort and convenience. For further details, please contact your preferred Travel Advisor or our Explora Experience Centre in advance of your arrival at the terminal so the best possible assistance can be planned for your embarkation.

Yes, it is mandatory to go through the security check prior to embarking the ship.

Immigration and custom procedures on embarkation day depend on local regulations in each country. Our Explora Journeys Hosts at the pier will guide you through every step of the process, from arrival to embarkation, ensuring all necessary formalities are completed smoothly.

If you miss your flight or your flight is delayed, please contact our Explora Experience Centre immediately to seek assistance.

To ensure a seamless check-out without the need to visit Guest Services prior to disembarking, we highly recommend providing a credit card upon check-in. However, this is not mandatory.

Disembarkation instructions will be provided to you onboard towards the end of your Journey. Disembarkation times may vary from port to port and are allocated based on ship’s clearance procedures, local custom requirements and according to your travel plans. As a general guideline, disembarkation typically begins approximately 1 hour and 15 minutes after the ship’s arrival in port and is completed about 2 hours and 30 minutes after arrival.

Sufficient time between the ship's arrival to the port and your flight departure must be allowed. The main disembarkation may start 1 hour and 15 minutes after the ship's arrival to the port. Ship’s clearance, local immigration and custom requirements, transfer time and airport formalities should be taken into consideration when reserving your flight. We recommend allowing at least four hours between ship's arrival in port and flight departure. Please consider that certain ports may require even more than four hours. If you require any further information about any specific port, please contact your preferred Travel Advisor or our Explora Experience Centre.

To ensure compliance with the local regulations, guests are required to follow the official disembarkation times. If you have a late flight, Explora Journeys can assist you in arranging a Day Hotel Access & Transfers or a Day Hotel Stay & Transfers for your convenience. Please contact your preferred Travel Advisor or our Explora Experience Centre for further details.

International cabotage laws may prohibit guests from embarking or disembarking their Journey in any port except the main scheduled embarkation and disembarkation ports. If you choose to embark or disembark your Journey at any port of call which is not your official embarkation or disembarkation port, you may incur additional charges, fines or penalty. We will be pleased to enquire with the local authorities whether it is possible for you to join or leave your Journey at an intermediate point. Please note that we cannot offer refunds for unused days at sea. Please contact your preferred Travel Advisor or our Explora Experience Centre for further details.

Disembarking prior to your official disembarkation day requires authorisation from local authorities and may not always be possible. Any deviations to the itinerary must be reconfirmed onboard, and additional fees may apply. Please contact your preferred Travel Advisor or our Explora Experience Centre for further details.

On your disembarkation day, the timing for vacating your suite may vary based on the ship's arrival in port and your scheduled disembarkation slot. Detailed information will be provided onboard.

Breakfast is always available on disembarkation day. Breakfast times will be communicated onboard.