FULL TERMS & CONDITIONS  

The present governs Explora Club (hereinafter also referred as “Loyalty Programme” or “Explora Club”), the Loyalty Programme of Explora S.A. (also referred as “Explora Journeys”)  

CONDITIONS OF USE 

These Full Terms and Conditions apply to all Members of the “Explora Club” (“Members”).  

The Loyalty Programme is effective starting from 9 April 2025.  

The following Terms and Conditions are updated as of 28 October 2026. Explora S.A. reserves the right to amend the following conditions without notice. 

1. MEMBERSHIP OF THE “EXPLORA CLUB” 

1.1 FREE MEMBERSHIP 

Membership of the Explora Club is entirely free, with no associated costs or fees. 

1.2 ELIGIBILITY 

U.S.: Membership is open to individuals aged 21 years old or over. Members are required to provide their full name exactly as it appears on their passport during the enrolment process.  

ROW: Membership is open to individuals aged 18 years or over. Members are required to provide their full name exactly as it appears on their passport during the enrolment process. 

Membership of the Explora Club is governed by these Full Terms and Conditions. Should Members not accept these Full Terms and Conditions, they must cancel their Membership immediately by contacting Explora S.A. in writing at Explora S.A., Avenue Eugène-Pittard 16, 1206 Geneva, Switzerland. Explora S.A. reserves the right to refuse or cancel Membership at any time, without providing a reason or notice. 

1.3 HOW TO JOIN THE EXPLORA CLUB 

U.S. residents who sail aboard an Explora Journeys ship automatically become Explora Club Members immediately after completing their reservation, receiving an email confirmation along with their Explora Club Membership Number in real-time.  

For non-U.S.-resident Guests, anyone interested in joining the Explora Club can subscribe through one of the following methods: 

i. Online: Autonomously complete the Sign-Up form within the My Explora section of the website, selecting the checkbox to join the Explora Club and providing the necessary details. 

ii. By contacting the Explora Experience Centre: Ambassadors will enrol the Guest through the B2C website.  

iii. On board: apply via Guest Services who will enrol the Guest through the B2C website. If enrolling during a Journey, the Membership will become active only for future Journeys. 

iv. Through Trade Agencies: Travel Advisors will enrol the Guest through the B2C website.  

In order to join the Explora Club, account creation is required at https://explorajourneys.com/. 

Under 1.3.i., self-enrolled Members will receive a confirmation email with their Explora Club Membership Number (see clause 1.5 for further information). 

Under 1.3.ii, iii, iv, the account will be created by the Ambassadors, onboard personnel or Travel Advisors. In such cases, Members will receive a confirmation e-mail including the password, which must be changed on first account access. 

All Members will receive a confirmation email with their Explora Club Membership Number approximately 10 days after submitting their application (see clause 1.5 for further information).  

Guests can enrol at any time before boarding and will still receive all rewards. However, if Guests enrol less than 72 hours before departure, Explora Journeys does not guarantee that rewards are automatically provided due to communication delays with the onboard system. In case a Guest is not recognised as an Explora Club Member, they should contact Guest Services on board. 

1.4 STATUS MATCH  

The Explora Club also offers enrolment through a Status Match programme. This allows Members to obtain a level within the Explora Club equivalent to their level in another eligible cruise loyalty programme, based on a predefined conversion matrix.  

Upon successful completion of the Status Match, the Member will be placed at the corresponding level and granted the minimum points threshold required for that level. The Member will receive all rewards associated with that level, listed in paragraphs 4.2 and 4.4. 

Status Match requests can be submitted either during the Explora Club registration process, within the My Explora profile or through the Explora Experience Centre.  

Proof of current loyalty status is mandatory, and requests are generally processed within 10 business days. Each Member may submit a Status Match request only once in the Guest lifetime, before or after having reserved or/and sailed with Explora Journeys. The proof should be a scan, photo or screenshot of the Guest current loyalty status on eligible brands. 

When a Member requests, and is approved for, an Explora Club Status Match, they will be granted the corresponding level status (e.g., Silver, Gold, Platinum) and will be assigned the minimum number of points required to access that level, as defined by the programme rules (e.g., 1 point for Silver, 5,001 points for Gold, 20,001 for Platinum). 

Regarding the timing of benefits and accrual for a Status Match Member:  

• If a Status Match is approved before embarkation of a reserved Journey, level benefits apply during that Journey. 
• If a Status Match is approved while the Member is already onboard, level benefits apply from the next Journey only.  
• If a Status Match is approved after disembarkation, benefits apply for Future Journeys only.  

The Guest will not be able to claim previously earned, but unclaimed privileges and benefits earned before the Status Match is rewarded. Please note that points previously accrued through completed Journeys with Explora Journeys are not considered in the Status Match process. The evaluation is based solely on the eligibility criteria of the external loyalty programme used for the match. For example, if a Member has already earned 2,000 points obtained through past Journeys with Explora Journeys and is approved for a Status Match to the Platinum level (20,000 points), the new point balance will be set at 20,000 — not 22,000. 

However, if the Member’s current level — achieved through actual points earned by sailing with Explora Journeys — is higher than the level assigned through the Status Match, the Member will retain the higher of the levels. In such cases, the Status Match will not override or downgrade an existing, higher status. 

Once the Status Match is granted, the Member will begin accumulating additional points starting from the newly assigned threshold (unless a higher level was already achieved through prior activity). All future points will count toward further level progression or renewal according to the Explora Club rules. 

For further details, including eligibility requirements and instructions on how to apply, please visit exploraJourneys.com and consult the Explora Club FAQ section. 

1.5 EXPLORA CLUB MEMBERSHIP NUMBER 

Each subscription to the Explora Club generates a Membership Number, which will be communicated via email upon confirmation of the enrolment, in accordance with clauses 1.3 and 1.4. 

When reserving a Journey, Members are required to provide their Membership Number along with all other necessary information. This ensures Members are eligible for the benefits of Explora Club and can accumulate points. The Membership Number must be provided at the time of reservation to guarantee the Member’s recognition on board. 

1.6 UNSUBSCRIBING FROM THE EXPLORA CLUB 

Explora Club Members may unsubscribe through the My Explora page within exploraJourneys.com. Members should access the Explora Club section, click the unsubscribe link located at the bottom of the page and, to complete the process, confirm acceptance of the Terms & Conditions and acknowledge that the decision is irreversible. 

1.7 POINTS AUTOMATIC EXPIRATION 

Accrued points validity in the Explora Club is conditional upon reserving and/or sailing at least once every five years. If the last disembarkation date is more than five years (60 months) prior, the accrued points will expire, and the Member will be downgraded to the Classic level. 

For example, if the last disembarkation date is 30th January 2026, and no Journeys are completed by 30th January 2031, the points accrued will expire and the Member will be downgraded to the Classic level. 

2. EARNING POINTS 

Members do not earn points when travelling on Net Rates or any other reduced fare programme, including but not limited to Complimentary Reservations, Explora Journeys Travel Advisor Benefit, MSC Family Benefit and Interline fares. This exclusion also applies to purchases related to Destination Experiences or Onboard services made during Journeys reserved under these fares. 

Members earn points according to the following criteria: 

A. Onboard nights weighted according to Suite type. 

B. Destination Experiences and Onboard Services 

C. Bonus Points  

A. Onboard nights weighted according to Suite type. 

Points will be determined by the number of nights spent aboard an Explora Journeys ship (1 night = 100 points) multiplied by the suite type multiplier, as follows: 

• 1x for Ocean Suites 
• 2x for Ocean Penthouses 
• 3x for Ocean Residences 
• 10x for Owner’s Residence 

For example: for a 5-night/6-day Journey, a Member in an Ocean Suite will earn 500 points (100 points x 5 nights x 1), while a Member in an Owner's Residence will earn 5,000 points (100 points x 5 nights x 10). 

B. Destination Experiences and Onboard Services 

Explora S.A. offers the opportunity to purchase several types of Destination Experiences and Onboard services, paid before embarkation or on board (“Onboard services”). Onboard services include Ocean Wellness, Beverages, Dining, Laundry, and Retail at The Journey (excluding purchases related to pre and post-Journey hotels, flights and transfers, purchases at Encore by Explora Journeys, as well as selected boutiques (including Rolex, Cartier, Panerai, Piaget, Chopard, Ocean Atelier and Buccellati), The Casino and Galleria d’Arte). 

Members can earn 100 points for every €/$1,000 EUR/USD spent on Destination Experiences and Onboard services purchased for the reserved Journey. For currencies other than EUR/USD, the exchange rate at the time of purchase will apply. Onboard spending earns points in blocks of 100.  

For example: if a Guest spends onboard €1,200 EUR, they will receive 100 points; if a Guest spends onboard €800 EUR, they will receive 0 points. 

Please note that:  

• If a Destination Experience is offered at a discounted price, points will be awarded based only on the amount actually paid by the Member, not on the discount. No points will be granted for any Destination Experiences provided free of charge. 
• For Onboard services, points will be awarded for both pre-paid Onboard services (purchased before embarkation) and Onboard services purchased during the Journey. 
  • For onboard services, points are awarded to the individual Explora Club Member who purchases and uses the service. For example, if a guest spends €/$2,000 EUR/USD on onboard services, that guest will receive 200 points. 

C. Bonus Points

• Referral bonus: If a Member invites another Guest to join the Explora Club, and the Guest successfully registers and reserves a Journey using their referral Future Journey Credit, both the Member and the Guest will receive a bonus. For full rules and conditions, please refer to Section 6 – Explora Club Referral Programme.   
• Explora Club periodic promotions. Explora S.A. reserves the right to offer bonus as part of special, limited-time promotions. In such cases, bonus points to be awarded will be communicated via email, along with the specific conditions of the promotion.  

2.1 POINTS ACCRUAL AND BALANCE 

• Points are non-transferable and cannot be assigned to third parties. 
• Points have no cash value and cannot be redeemed for money. They solely contribute to unlocking benefits within the Explora Club. 
• Points are awarded after the Journey, within 10 days from disembarkation. In the case of two or more consecutive reservations (regardless of how or when they were made), points and level status will be calculated and updated only after the end of the Guest’s full stay on board. 
• Points may not be available for all Journeys. Members are encouraged to check before reserving, as information will be provided when certain departures do not qualify for points. 
• In the case of upgraded suites, points will be calculated based on the paid fare selected during the reservation process. 
• JECs are exempt from points calculations for onboard expenses and destination experiences spending  
• Explora S.A. reserves the right to revoke or adjust any points issued in error, at its sole discretion and without prior notice. 
• Members can track their points balance, Membership level, expiration date, and past Journey history through their personal area on the Explora Journeys website. Additionally, Members will receive regular email updates on their points balance, sent to the email address provided during enrolment. 

3. MEMBERSHIP LEVELS 

3.1 MEMBERSHIP LEVEL STRUCTURE 

The Explora Club is structured into Membership levels, each of which offers incremental rewards.  

• Classic: 0 points 
• Silver from 1 to 5000 points 
• Gold 5.001 to 20000 points 
• Platinum from 20.001 to 50.000 points 
• Diamond 4 >50.001 points 

Upon registering for the Explora Club, users who have not previously sailed with Explora Journeys will be placed at the Classic level with 0 points. Users who have previously sailed with Explora Journeys may be eligible to reclaim points associated with past Journeys, according to the specific conditions outlined in section 3.2. 

Once enrolled, Members will begin earning points as described in Article 2.1, allowing them to progress through the loyalty programme’s levels and unlock corresponding benefits. 

When a Member reaches a new points threshold qualifying them for a higher Membership level, they will receive an email notification confirming their updated status after the Journey. 

Please note that points and Membership level updates may not occur in real time, please allow up to 10 business days for updates. 

If no Journeys are completed for 5 years, all accumulated points will be forfeited, and the Member will be automatically downgraded to the Classic level as described at clause 1.7.  

3.2 RECOVERY OF PREVIOUS JOURNEYS:  

Passengers who travelled with Explora Journeys on Journeys completed before 9 April 2025 will automatically receive points for those past Journeys when they enrol in the Explora Club. All Journeys taken before the loyalty programme's launch will be counted. 

For Journeys completed after 9 April 2025, points will only be credited if enrolment in the Explora Club is completed within 3 months of the disembarkation date. If the last disembarkation date exceeds 3 months, no points from previous Journeys will be credited. 

4. REWARDS & BENEFITS 

4.1 GENERAL INFORMATION

Members of the Explora Club are entitled to a range of benefits based on their Membership level (see Art. 4.2 for more details) and savings on the purchase of a future Journey (See Art. 4.3 for more details) 

Please note the following: 

• To qualify for the Explora Club benefits and savings, it is essential to provide your Explora Club Membership Number at the time of reserving your Journey. 
• Benefits and savings are non-transferable. 
• Benefits and savings may be subject to change without prior notice due to operational requirements. The allocation of on board benefits, including their order and timing, may vary depending on the Journey duration and ship organisation and cannot be contested by Members. 
• Benefits and savings apply only to Journeys that are eligible to earn points, as indicated in Section 2 – Earning Points 
• Members under the age of 18 are excluded from eligibility on some benefits and savings. 

4.2 REWARDS & BENEFITS LIST 

Each Membership level provides progressively greater privileges and benefits as Members advance. Benefits are divided into five categories: Thoughtful gifts & surprises, Journey enhancements & value savings, Pre-Journey benefits & services, Exclusive events & Elevated onboard services, The benefits associated with each Membership level are cumulative, meaning that Members of Silver are entitled to both the benefits of their own level and those of the Classic level, and so on. 

Here is a summary of the benefits associated with each level: 

Classic (0 points) 

• Thoughtful gifts & surprises: Personalised welcome on board. 
• Journey enhancements & value savings: Exclusive access to offers for Explora Club Members, Explora Club Referral Programme rewards and additional points 
• Pre-Journey benefits & services: Dedicated Explora Club Members area on exploraJourneys.com. 
• Exclusive Events: President’s Journey experience 

Silver (from 1 to 5.000 points) 

• All Classic level benefits. 
• Thoughtful gifts & surprises: Personalised welcome on board, One-time welcome gift upon reaching the Silver level, Signature loyalty delight; Birthday surprise  
• Journey enhancements & value savings: 5% savings on Explora Journeys merchandise at The Journey boutique (5%), 5% Explora Club Member Benefit savings on future Journeys 
• Pre-Journey benefits & services: Priority assistance at the Explora Experience Centre 
• Exclusive Events: Exclusive cocktail event with ship leadership; Invitations to select Guest insight discussions  

Gold (from 5001 to 20.000 points) 

• All Classic and Silver level benefits. 
• Thoughtful gifts & surprises: One-time welcome gift upon reaching the Gold level and a surprise ritual or signature gift. 
• Journey enhancements & value savings: 5% savings at The Journey boutique (Except Encore by Explora Journeys​) 
• Elevated onboard services: Additional complimentary laundry bag (max one per Journey).  

Platinum (from 20.001 to 50.000 points) 

• All Classic, Silver and Gold level benefits. 
• Thoughtful gifts & surprises: One-time welcome gift upon reaching the Platinum level  
• Journey enhancements & value savings: 100 Journey Experience Credits (JEC) for Ocean Wellness services; 100 Journey Experience Credit (JEC) for Destination Experiences. 
• Elevated onboard services: Behind-the-scenes Bridge tour – upon availability 

 Diamond (more than 50.001 points) 

• All Classic, Silver, Gold and Platinum level benefits. 
• Thoughtful gifts & surprises: One-time welcome gift upon reaching the Diamond level  
• Journey enhancements & value savings: Complimentary week-long Journey for two (Ocean Suite - a milestone of 400 sailed nights must be achieved before gaining access to this benefit). 
• Pre-Journey benefits & services: Private transfer to port; Complimentary suite upgrade (Owner’s Residence excluded); Private seating area with refreshments at embarkation (where available) 
• Exclusive Events: Complimentary culinary experience (e.g. Chef’s Kitchen) 
• Elevated onboard services: Private shopping advisor  

Benefits may be subject to change without prior notice due to availability and/or operational reasons. 

For further information on Benefits, please check Art. 4.3. 

4.3 FURTHER INFORMATION ON BENEFITS 

• Personalised welcome on board: starting from the Classic level onwards, Members will find a welcome letter on arrival in their suite. 
• Exclusive access to Explora Club Member offers: starting from the Classic level onwards, Members will receive offers reserved to Explora Club Members. Conditions to access each single offer will be under Explora Journeys discretion. 
• Dedicated Explora Club Members area on explorajourneys.com​: from the Classic level onwards, Members will be able to access a dedicated area of the My Explora section for Explora Club, where they can see: 
  • Level status and points. 
  • Points history, related to reservations. 
  • Personal information (linked to the Personal Area). 
  • Benefits, offers and services accessed depending on their level. 
  • Possibility to make a referral. 
  • T&Cs. 
  • Possibility to request a Status Match. 
• Exclusive Members one-time welcome gift: starting from the Silver level, Members will find a welcome gift on arrival in their suite each time they enter a new level. Depending on the Membership level, a different gift will be provided. The gift will be provided once per level independently from the Journeys sailed at a specific level. 
• Signature loyalty delight: starting from the Silver level, Members will find a delightful surprise in their suite on embarkation day. The gift will be provided once per journey and per suite.  
• Birthday surprise: starting from the Silver level, Members celebrating their birthday on board will receive a champagne bottle in their suite together with personal birthday greetings. Depending on the Membership level, a different level of champagne bottle will be gifted. 
• 5% savings on Explora Journeys merchandise at The Journey boutique: Silver Members will have access to a 5% saving on merchandise with the Explora Journeys logo. This saving cannot be combined with other promotions on The Journey products. 
• Priority assistance ​at the Explora Experience Centre​: starting from the Silver level, Members will have their call and email prioritised ensuring dedicated support. To be recognised, Members must have used their registered number/email or provide their Membership Number. 
• Exclusive cocktail event with ship leadership: starting from the Silver level Members will receive an invitation on board with all the details regarding the event. The event will take place once per Journey. Invitations are exclusively reserved for Explora Club Members. 
• Invitations to select Guest insight discussions: starting from the Silver level Members will receive an invitation to participate in select discussions or surveys, offering the opportunity to share insights and perspectives on the Guest experience. 
• Surprise ritual or signature gift: from Gold level, Members will receive a surprise gift/ritual in their suite before disembarkation. The gift will be provided once per Journey. 
• Additional complimentary laundry bag (max one per Journey): from Gold level Members can request an additional complimentary laundry bag per Journey, per Guest. Guests will be required to request it through a standard procedure, and it will not be charged on their suite balance. 
• 5% savings at The Journey boutique, except Encore by Explora Journeys: starting from Gold level  Members will have access to a 5% saving on all merchandise sold at The Journey, excluding products at Encore. This saving cannot be combined with other promotions on The Journey products. 
• 100 Journey Experience Credits for Ocean Wellness experiences: : from Platinum level Guests will receive 100 Journey Experience Credit (JEC), valid for Ocean Wellness services, once per Journey. JECs are valid only for Ocean Wellness services reserved on board and cannot be used for services reserved prior to embarkation. JEC cannot be accumulated across multiple Journeys. Explora Journeys reserves the right to exclude specific services from JEC usage. The 100 JECs are equivalent to 100 units of the ship’s currency (USD or EUR). 
• 100 Journey Experience Credits for Destination Experiences: from Platinum level, Members will receive 100 JEC, valid for Destination Experiences, to be used on board for purchasing Destination Experiences, once per Journey. JECs are valid only for Destination Experiences reserved on board and cannot be used for experiences reserved prior to embarkation. JEC cannot be accumulated across Journeys. Explora Journeys reserves the right to exclude specific services from JEC usage. The 100 JECs are equivalent to 100 units of the ship’s currency (USD or EUR). 
• Daily complimentary laundry bag (max one per day): from Platinum level Members can request a complimentary daily laundry service, limited to one item per day per Member. Guests will be required to request it through a standard procedure, and it will not be charged on their suite balance. 
• Behind the scenes Bridge tour – upon availability: from Platinum level, Members will have access to a behind-the-scenes bridge tour, subject to availability. Guests will receive an invitation while on board to join the tour. Please note that the tour is not available on all ships and itineraries, Platinum Members may participate once per level, while Diamond Members are entitled to one participation per Journey. 
• Complimentary week-long Journey for two (Ocean Suite): Diamond Members reaching the 400 qualifying nights sailed milestone, will benefit from a complimentary week-long Journey for two, with the following conditions: 
  • Suite quantity – 1 
  • Suite Type – Ocean Suite 
  • Journey length limit – 6 nights 
  • Guest number – 2 

The benefit is redeemable once 400 qualifying nights have been sailed. The reward has a corresponding economic value and Members can pay the difference for a higher-value Journey. 

To proceed with this reservation, Diamond Members should contact the EEC once they are notified that they are eligible. 

• President’s Journey Experience: Explora Club Members are invited to reserve a unique Journey in the company of the President of Explora Journeys. Upon announcement, Members will be invited to express their interest and secure their place on board. 
• Private transfer to port: Diamond Members will have the possibility to ask for a pick-up service from the airport / hotel to the Journey embarkation port. The pick-up service is assigned to the Diamond Member and all the Guests in that reservation and can be requested once per Journey. The pick-up service can be reserved during the reservation process or by contacting the EEC which will manage the request. 
• Complimentary suite upgrade (Owner’s Residence excluded): Diamond Members are entitled to request a one category complimentary suite upgrade (except for Owner’s Residence), subject to availability. Eligible suite upgrades will be processed approximately 10 days prior to departure. 
• Complimentary culinary experience: Diamond Members are entitled to choose from a list of culinary experiences and reserve their participation. Culinary experiences can be reserved on board. Members will be allowed to reserve and participate in one culinary experience per Journey, per entitled Guest.  
• Culinary experiences list: 
  • Cognacs & Cigar Tasting 
  • Be-Gin: Around the World 
  • The Art of Mixologist 
  • Chef’s Kitchen 
  • Blind Tasting – A Wine Odyssey: Old vs New World 

This benefit is automatically applied to the first eligible event the Guest attends, chosen from the five available options. If the Guest registers for multiple events, the system will not recognise the reservation and will reassign the benefit to a later, potentially more expensive experience. Therefore, the benefit applies only to the first event attended. 

• Private shopping advisor (1 per Journey): Diamond Members benefit from a complimentary experience with a personal shopper on board. Members will be informed about this benefit upon embarkation and will be requested to confirm their wish to access this service and should reserve it through Guest Services. This service will be granted upon availability and once per Journey. 
• Private seating area with refreshments at embarkation (where available): On embarkation day, Diamond Members are welcomed to a private seating area with refreshments, where available, at the Journey terminal. This includes an exclusive luggage drop-off area and a reserved seating and check-in space, ensuring a smooth and comfortable start to the Journey at every port of embarkation. 

4.4 5% SAVINGS ON FUTURE JOURNEYS (FOR SILVER TO PLATINUM LEVELS) 

In addition to the benefits outlined in Article 4.2, all Explora Club Members from the Silver level are entitled to an additional 5% saving on Journey reservations with Explora Journeys. To ensure the saving is applied, Members must provide their Membership Number when making a reservation.  

This saving is subject to the following conditions: 

• The saving applies only to the Journey fare and cannot be used for flights, transfers, port taxes, hotels, Destination Experience, pre- and post-Journey services, pre-paid services, or insurance.  
• The savings are available to all suite occupants.  
• The saving is valid with no time limits and with no seasonal restrictions. 
• The saving applies per suite on the condition of an eligible Explora Club Member being assigned to that suite and can be combined with other promotions and offers, unless explicitly stated otherwise within the terms of those offers. However, the saving cannot be applied to group reservations, to net fares, or combined with certain other promotions (Complimentary Reservations, Explora Journeys Travel Advisor Benefit, MSC Family Benefit and Interline fare) as specified in the terms of the offers. 
• The 5% Explora Club Member Benefit saving does not apply to any FORMULA 1 GRAND PRIX DE MONACO fare. 
• Members should verify the eligibility of combining the saving with other promotions by consulting with their Travel Advisor or EEC. 

4.5 ADDITIONAL SAVINGS 

In addition to the benefits outlined in the previous articles, additional savings may be available for Members. These savings can be applied either at the time of purchase or later, at the end of the Journey when the Member’s account bill is settled. Members should always verify the applicability of these savings in conjunction with any other ongoing promotions on board. Explora Journeys is not responsible for any errors or omissions regarding the application of savings on board. 

5. BENEFITS LOGIC FOR CONSECUTIVE JOURNEYS GUESTS 

This section shall be read in conjunction with Section 4.2 (Rewards & Benefits List), which details the full list of benefits granted under each Membership level. The rules below describe how those benefits apply to Guests staying on board for consecutive Journeys; eligibility and the specific nature of each benefit continue to depend on the Member’s level. 

For Guests staying onboard for consecutive Journeys (regardless of the number of reservations), the following Explora Club benefits are granted once per Guest, per stay: 

• Personalised welcome onboard 
• One-time welcome gift upon reaching a new level 
• Signature loyalty delight 
• Surprise ritual or signature gift 
• Birthday surprise (Silver+ level)  
• 100 Journey Experience Credits for Ocean Wellness experiences 
• 100 Journey Experience Credits for Destination Experiences 
• Private transfer to port 
• Private seating area with refreshments at embarkation (where available) 
• Complimentary suite upgrade (Owner’s Residences excluded) 
• Exclusive cocktail event with ship leadership  
• Invitations to select Guest insight discussions 
• Complimentary culinary experience (e.g. Chef’s Kitchen) 
• Additional complimentary laundry bag (max one per Journey) 
• Behind-the-scenes Bridge tour – upon availability (Platinum Members may participate once per level, while Diamond Members are entitled to one participation per Journey) 
• Private shopping advisor  

6. EXPLORA CLUB REFERRAL PROGRAMME  

For Referred Guests, benefits apply exclusively to new reservations made from 15 December 2025 onwards. For Referring Explora Club Members, Explora Club Referral Programme rewards may be applied to an existing reservation, provided the Referred Guest has sailed their Journey under the Programme’s conditions and the Member’s reservation has not yet been paid in full. 

6.1 ELIGIBILITY – REFERRED GUEST 

This offer is available exclusively to new-to-Explora Journeys Guests (“Referred Guests”) who have never previously sailed with Explora Journeys. 

A Referred Guest may participate in the Explora Club Referral Programme and earn the applicable Future Journey Credit (“FJC”) without holding an existing reservation. The FJC may be earned through the referral process first and used towards an eligible Explora Journeys reservation made at a later stage, either directly with Explora Journeys or through a Travel Advisor, subject to the applicable validity and redemption conditions. 

Where the Referred Guest already holds a future reservation, the referral process must be completed within 14 days of Explora Journeys receiving the deposit for that reservation. 

To qualify, the Referred Guest must: 

• access the referral programme through the personal referral link shared by the referring Explora Club Member;  
• log in to an existing My Explora account or register for a My Explora account through the referral link;  
• have never previously sailed with Explora Journeys;  
• not have previously been successfully referred under the Explora Club Referral Programme; and  
• be enrolled in the Explora Club.  

If the Referred Guest already has a My Explora account but is not yet enrolled in the Explora Club, they will be automatically enrolled upon accessing the referral link and logging into their account. 

Each Referred Guest may receive the Referred Guest reward only once in their lifetime. 

6.2 BENEFITS OF THE PROMOTION – REFERRED GUEST 

Every eligible referred Guest will receive: 

• 200 Future Journey Credits (FJC), applicable towards their Journey fare when making their first reservation; valid for 12 months from the date of issue. 
• 500 Explora Club Points, awarded after disembarkation from their first Journey. 

Usage conditions for Future Journey Credits (FJC): 

• The referral Future Journey Credit shall be applied in the referred Guest’s reservation as a payment method; the utilisation of the Future Journey Credit in the referred Guest reservation is a mandatory condition for the referring Explora Club Member rewards activation 
• A maximum of 200 FJC (equivalent to one referred Guest reward) may be applied to a single reservation. 
• Referred Guest Future Journey Credit is valid for 12 months from the date of issuance and Is nominative—issued in the name of the Guest who cancelled—and cannot be transferred or partially used 

6.3 ELIGIBILITY – REFERRING EXPLORA CLUB MEMBER 

This offer is available to Explora Club Members (“referring members”) who invite new Guests to discover Explora Journeys through the Explora Club Referral Programme. 

To qualify, the referring member: 

•  must hold an active Explora Club membership at the time of the referral.  
• shall access the personal referral link, which shall be shared with new Guests for them to complete the referral process. Only referrals made using the referral link are accepted. 

Once the referred Guest embarks on their first Journey with Explora Journeys, the referring Member becomes eligible to receive the referring Member rewards detailed below, provided that the Future Journey Credit of the referred Guest has been applied to a reservation. 

Each referring Member may invite up to ten new referred Guests per year (only the first ten eligible referred Guests per year will get rewards, and only for those ones the referring Member will be rewarded, if conditions are met). 

6.2 BENEFITS OF THE PROMOTION – REFERRING EXPLORA CLUB MEMBER 

For every successful referral, the referring Member will receive: 

• 200 Future Journey Credits (FJC) for each referred Guest, issued after the referred Guest has fully paid for and embarked on their first Journey. These credits may be applied towards any new reservation with a sail date following the referred Guest’s embarkation. 
• 500 Explora Club Points, awarded after the referred Guest’s disembarkation from their first Journey. 

The referring Member rewards are granted provided that the Future Journey Credits of the referred Guest have been applied to the reservation. 

Usage conditions for Future Journey Credits (FJC): 

• The referral Future Journey Credit shall be applied in the reservation as a payment method. 
• A maximum of 600 FJC (equivalent to three referral rewards) may be applied to a single reservation. 
• Any additional Future Journey Credits beyond this limit will remain stored in the Member’s Explora Club profile and can be used for future reservations. 
• Each FJC is valid for 12 months from the date of issuance. 
• Each FJC is nominative—issued in the name of the Guest who cancelled—and cannot be transferred or partially used. 

6.3 DATA PROTECTION 

Explora Journeys is committed to guaranteeing its customers’ privacy and further information on our data processing activities can be found on our website in the privacy section and in the custom privacy notice of the specific data processing activity, if applicable. 

For any data protection queries, please contact our Data Protection Officer at the following email address: privacy@explorajourneys.com. 

6.4 TERMS AND CONDITIONS 

The offer is combinable with: Explora Early Booking Benefit, Back-to-Back Journeys, Explora Extended Journey Savings, Amenity Programme, Hosted Programme, Journey Together, Explora Club Member Benefit and other select promotions. Welcome Offer is combinable only with the referred Guest reward. Onboard Benefit (FJA) is combinable only with the referring Explora Club Member reward. 

The offer is not combinable with Net Rates, or any other reduced fare programme. Referring Explora Club Member reward and referred Guest reward are not combinable in the same reservation. Only one referred Guest reward can be applied in a single reservation. Welcome Offer is not combinable with the referring Explora Club Member rewards. Onboard Benefit (FJA) is not combinable with the referred Guest reward. 

Travel Advisors, Partners and Explora Journeys employees are not eligible to participate in the Explora Club Referral Programme, even if they are Explora Club Members. 

The referral link must not be posted in public forums, paid advertisements, or mass communication channels. Referral is intended for personal use only and must be made only to genuine friends or family members. Improper use of the referral link may result in cancellation of benefits and/or Explora Club membership. 

Explora Journeys reserves the right to amend, suspend, or conclude this promotion should circumstances such as technical issues, regulatory changes, or any factors beyond our reasonable control affect its integrity or proper operation. 

All determinations made by Explora Journeys regarding the eligibility of Explora Club Members—or any Guest—to participate in the Referral Programme or receive its associated benefits will be considered final. 

The Future Journey Credit: 

Each 200 FJC: 

• Can be applied as a payment method towards any new Journey, with no restrictions on timing, destination, or suite category. 
• Is valid for 12 months from the date of issuance. The validity only refers to the available time to apply the FJC in the reservation, and not to the actual sailing dates of the reservation. There is no limitation in terms of sailing dates 
• Is non-transferable, non-refundable, and cannot be exchanged for cash. 
• Is nominative and cannot be assigned to another Guest. 
• Is created in a currency determined by the Guest’s country of residence at the time of issuance, as per the following table: