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Manage and personalise your journey with My Explora.

Sign In to Your My Explora Account

Manage and personalise your journey with My Explora.

Partnerships
Explora Journeys & Hilton Honors Partnership
What is the Explora Journeys x Hilton partnership?

Explora Journeys and Hilton Honors have come together in an exclusive partnership that redefines how loyalty travels, extending Hilton Honors benefits into ultra‑elegant cruise.

This collaboration brings together Explora Journeys’ European elegance and Ocean State of Mind with Hilton’s world‑class hospitality and award‑winning loyalty ecosystem.

Hilton Honors Members can earn and redeem Points on Explora Journeys, while enjoying meaningful recognition at sea.

How do I reserve and qualify for these benefits?

Journeys can be reserved through:

  • Hilton direct channels, including Hilton.com and the Hilton Honors app
  • The Explora Experience Centre, via dedicated Hilton support

Members must be enrolled in Hilton Honors, with eligibility confirmed at the time of reservation.

  • Pre-existing Explora Journeys reservations do not qualify for Points earning.
  • Points are awarded six to eight weeks after disembarkation.
  • Members can earn points on up to four suites per Journey.
What is Journey Experience Credit?

Journey Experience Credit is an onboard credit, designed to enhance the experience through Ocean Wellness and Destination Experiences.

It is available once the journey begins and issued in the ship’s operating currency.

What journeys are available to Hilton Honors Members?

Members have access to the full collection of Explora Journeys itineraries across the Mediterranean, Northern Europe, the Caribbean, the Americas, Asia, and beyond.

What can guests expect onboard Explora Journeys ships?

An ultra‑elegant yet relaxed, yacht‑inspired cruise experience designed to feel like a home at sea. Guests can expect:

  • All oceanfront suites with private terraces
  • Immersive itineraries and Destination Experiences
  • Award-winning dining
  • Holistic wellness
  • Refined European design
  • Generous outdoor decks
What's included in an Explora Journeys voyage?

Every Explora Journeys voyage includes:

  • An in-suite welcome bottle of champagne wine and a bottle of the guest's preferred spirit upon arrival
  • Nine distinct culinary experiences, including in-suite dining
  • Unlimited beverages, fine wines and premium spirits, specialty coffees, teas, and soft drinks available anytime, including the in-suite minibar*
  • Access to the spa thermal area
  • Wellbeing and fitness programs onboard and at destinations
  • Onboard gratuities
  • Unlimited high-speed Wi-Fi throughout the ship
  • Shuttle services from port to city centre, where required and available

Additional inclusions and services apply to Ocean Penthouse and Ocean Residence suite categories.

 

*An exquisite selection of wines, spirits, and liqueurs is available for an additional fee.

Where can I use my Journey Experience Credit?

The Journey Experience Credit can be spent on Destination Experiences, immersive shore excursions that range from intimate small-group cultural tours and exclusive foodie experiences to private bespoke adventures, as well as rejuvenating treatments at Ocean Wellness – The Spa.

Are all Explora Journeys itineraries and ships bookable through Hilton?

Yes, all eligible Explora Journeys itineraries are bookable through Hilton or by calling the Explora Journeys Experience Centre using Hilton's dedicated customer support line:

  • United States: +1 833 320 2826
  • International: +41 22 561 56 52
Can I redeem my Hilton Honors Points to reserve a Journey? Are there any restrictions on Hilton Honors reward reservations?

Yes, Hilton Honors Points are redeemable for eligible Explora Journeys sailings. Reward bookings remain subject to the Hilton Honors Terms and Conditions and the Explora Journeys Booking Terms and Conditions, including any applicable exclusions and booking requirements.

Can I add my Hilton Honors number to an existing Explora Journeys reservation?

No. Adding a Hilton Honors number to an existing Explora Journeys reservation would require the Guest to cancel and re-reserve (standard Explora Journeys cancellation policies apply). To qualify for Hilton Honors Member Benefits, you must be an existing Hilton Honors Member or enroll in the Hilton Honors programme, and you must book through Hilton here - https://www.hilton.com/en/brands/explora-journeys-cruises/ or through the Explora Journeys Experience Center using Hilton’s dedicated customer support line.

  • United States: +1 833 320 2826
  • International: +41 22 561 56 52
How many Hilton Honors Points will I earn on my Explora Journeys reservation?

Hilton Honors Members who book through Hilton will earn 10 Base Points per $1 USD of eligible Journey fare, plus any applicable tier Bonus Points based on their Hilton Honors membership status.

When will I receive my Hilton Honors Points?

Hilton Honors Points will be automatically awarded to your account, though this can take up to 8 weeks after disembarkation.

Are there any restrictions or limits to the number of suites I can reserve and receive Hilton Honors Points?

Hilton Honors Members can earn Points on up to 4 suites per voyage.

Will my Explora Journeys reservation contribute to my Hilton Honors status progress through Nights, Stays, or Spend?

Yes, Explora Journeys reservations will count toward your eligible Nights, Stays, and Spend, helping you maintain your Hilton Honors elite status. 

Does Explora Journeys have its own loyalty program? Can Members earn or redeem Points at Hilton properties?

Yes, Explora Journeys has its own loyalty programme, "Explora Club". However, benefits and Points earned through the Explora Journeys loyalty programme are separate from Hilton Honors and are not reciprocal.

Who do I contact with journey or itinerary questions, or for special requests?

Please contact the Explora Journeys Experience Centre directly:

  • United States: +1 833 320 2826
  • International: +41 22 561 56 52
  • Email: [email protected]
I made a reservation but need to cancel. How do I cancel my reservation?

To cancel a reservation, please contact the Explora Journeys Experience Centre directly:

  • United States: +1 833 320 2826
  • International: +41 22 561 56 52

Cancellations and no-shows are subject to Explora Journey’s cancellation policy. Cancelled reservations and no-shows are not eligible to earn Hilton Honors Points. Reward Stay reservations cancelled outside the applicable cancellation period, or resulting in a no-show, are subject to Hilton Honors Point deductions equal to the cancellation or no-show fee imposed by Explora Journeys.

Can Hilton Honors American Express Card Members redeem Free Night Rewards on Explora Journeys itineraries?

No, Free Night Rewards cannot be redeemed on Explora Journeys itineraries.

Are there benefits when using my Hilton Honors American Express Card to reserve an Explora Journeys itinerary?

Hilton Honors American Express Card Members may earn Points on eligible Explora Journeys purchases when reserving with their card, as outlined below:

  • Hilton Honors American Express Card, Hilton Honors American Express Surpass® Card, and Hilton Honors American Express Aspire Card Members can earn 3X Points for every $1 spent on Explora Journeys purchases.
  • Hilton Honors American Express Business Card Members can earn 5X Hilton Honors Bonus Points for every $1 spent on Explora Journeys purchases made using the Hilton Honors Business Card on the first $100,000 in purchases each calendar year, 3X points thereafter.
Can Hilton Honors Members use Be My Guest certificates on Explora Journeys itineraries?

No, Be My Guest certificates are not redeemable on Explora Journeys itineraries.

I am traveling solo; can I still take advantage of the Hilton Honors Member offer? 

Yes. Single travelers can take advantage of the Hilton Honors Member savings offered through this programme.

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