Suite Upgrade

The Explora Journeys Suite Upgrades programme is an opportunity for guests to elevate their travel experience by bidding for a higher suite category. Whether you desire more space, exclusive amenities, or elevated ocean views, this programme allows you to tailor your Journey to perfection. 

1. Invitation to Bid: Eligible guests will receive an email invitation to participate in the upgrade programme. This invitation is sent approximately 85 days prior to departure. 
2. Submit Your Bid: Use the online platform to place your bid for an upgraded suite category. You can select the desired suite category and specify the amount you are willing to pay for the upgrade. Please note you cannot bid for a specific suite number.
3. Modify or Cancel Your Bid: You may adjust or cancel your bid up to 7 days before your Journey begins, provided the upgrade has not been accepted.
4. Notification: If your bid is successful, you will be notified via email up to 3 days before departure. If unsuccessful, your original suite reservation remains unchanged.    

Eligibility may vary depending on the specific Journey or promotion reserved.  Eligible guests will receive an email invitation to participate in the upgrade programme. 

When placing a bid, the platform provides a suggested bidding range for each upgrade option. You are encouraged to bid an amount within this range to increase your chances of success. 

Yes, you can bid on multiple suite categories. If your bid for a higher category is accepted, all other bids will automatically be cancelled. Proposed suite categories will depend on your reserved category. 

All bids are per suite, regardless of the number of occupants. Taxes and fees associated with the upgrade are included in the bid amount. 

Yes, bids can be modified or cancelled up to 7 days before your Journey begins, provided the upgrade has not been accepted. You can do this using the link in the offer email.

Successful bidders will be notified via email up to 3 days before the Journey begins. If your bid is not accepted, you will retain your original suite. 

Once your bid is accepted: 

• Your credit card will be automatically charged for the bid amount. 
• You will receive confirmation of your upgraded suite and its associated benefits. 
• Your original suite will be released for other guests.  

If your bid is unsuccessful, your reservation remains unchanged, and no charges will be made to your credit card. 

No, once a bid is accepted, it is considered final and cannot be cancelled or refunded. 

The upgrade does not include benefits such as airport and home transfers or hotel stays if not already included in the original reservation. 

Other promotional offers do not apply to suites upgraded through this programme. Guests will keep the promotions they already have according to the suite category originally reserved. 

The Suite Upgrades programme is available for select Journeys only. Some itineraries or promotions may not be eligible. You will receive the invitation email only if your reservation and your Journey are eligible for The Suite Upgrades programme. 

If you have further inquiries about the Explora Journeys Suite Upgrades programme, please contact our Explora Experience Centre Ambassadors by emailing: [email protected] or your preferred travel advisor. We’re here to ensure your Journey is truly extraordinary.