Terms & Conditions

Pre & Post-Journey Hotels & Transfers

BOOKING, MODIFICATION, CANCELLATION AND PAYMENT POLICY - PRE- & POST-JOURNEY HOTEL STAYS

Explora Journeys offers two distinct services for guests wishing to stay at a hotel before or after their journey:

1. Luxury Hotels & Transfers: These are carefully selected leading hotels around the world with excellent locations, ambiance, levels of service and attention to detail. We include a dedicated hospitality desk with local hosts (where applicable) to offer tips, make special reservations and provide helpful assistance;

2. Bespoke Hotel Arrangements: This option is ideal for guests who prefer greater personalisation offering a real tailor-made product, based on guests’ requirements of location, hotel category and inclusions.

The Guest should ensure to select the service of choice and carefully review the terms and conditions. The Guest should also check the booking confirmation, which will indicate the type of service selected.

Pre- & Post-Journey Luxury Hotels & Transfers

Inclusions - Pre- & Post-Journey Luxury Hotels & Transfers

Hotel accommodation according to number of rooms and nights booked
Daily breakfast and porterage at the hotel (where applicable)
Local fees or governmental taxes
Private transfer for maximum 2 guests, including 2 suitcases and 2 carry-on bags (standard dimensions), between airport and hotel (pre-Journey hotel stays) or between hotel and airport (post-Journey hotel stays)
Shared transfer for maximum 2 guests, including 2 suitcases and 2 carry-on bags (standard dimensions), between hotel and port on embarkation day (pre-Journey hotel stays) or between port and hotel on disembarkation day (post-Journey hotel stays)
Airport porterage (where applicable)

Each transfer service includes transportation for distances of up to 50 miles (80 kilometers). Should your requested transfer exceed this distance, any additional costs will be clearly communicated at the time of booking. Transportation arrangements will be confirmed once these additional charges are accepted. Please note that refunds cannot be provided for services that are unused or only partially used.

NB: The private and shared transfers are not automatically added to the booking when reserving the hotel room. The Guest is responsible to book them accordingly on our online booking system or through our Explora Experience Centre.

Exclusions - Pre- & Post-Journey Luxury Hotels & Transfers

Guests are responsible for any incidental charges incurred during their stay in the hotel such as additional nights, room upgrades, early check-in / late check-out, meals or other charges not included by Explora Journeys.

Terms & Conditions - Pre- & Post-Journey Luxury Hotels & Transfers

Bed configurations may vary between hotels. If a specific arrangement is desired, the Guest must ensure that the request is made at the time of booking;
Pricing is per person. The number of guests per room cannot exceed the maximum occupancy listed for each hotel room type;
The infant / child policy may vary from hotel to hotel. To benefit from children’s rates, infants or children should be registered as the 3rd Guest in the same room. The 1st and 2nd Guest are not eligible for infants or children’s rates, regardless of their age at the time of sailing;
Minors under the age of eighteen years must be accompanied by an adult in the same room;
No refunds will be given for unused or partially used services due to factors beyond Explora Journeys’ control such as airline delays;
Hotel check-in / check-out times may vary from hotel to hotel and destination. Generally, standard check-in times (from 15:00) apply to Explora Journeys’ hotel partners, while check-out times may vary between 11:00 and 12:00;
Special arrangements, hotel room locations, or views cannot be guaranteed;
Due to local standards or limited infrastructure, hotels at certain destinations may not be able to accommodate specific medical and accessibility requests. By booking a hotel through Explora Journeys, the Guest understands and acknowledges these restrictions. If the Guest has any special medical or physical condition and requires an alternative access to appropriate auxiliary aids or services, the Guest, the Travel Advisor, or any person booking on the Guest’s behalf, is required to inform Explora Journeys in writing at the time of the booking, acknowledging that these will be provided based on the availability at the destination;
Most of Explora Journeys Pre- & Post-Journey Luxury Hotels & Transfers include breakfast that follow local food hygiene standards. If the Guest has any special dietary conditions and requires a special meal, the Guest is required to process the inquiry at least 45 days prior to the date of arrival. Special meals are not guaranteed and may depend on availability and suppliers. It is the Guest’s responsibility to ensure to actively avoid any food to which the Guest is allergic;
Additional charges may apply for date, name and room changes;
The included private transfer from / to the airport is not confirmed until all flight details, including airline, flight number, tail number (when applicable), arrival date and arrival time, are provided to Explora Journeys;
The type of vehicle for the included shared transfer from / to the airport may vary depending on the available transportation at the destination, potentially requiring the use of a large vehicle. If the Guest books a Pre-Journey Luxury Hotels & Transfers product, the departure time of the shared transfer from the hotel to the port will be communicated to the Guest in a welcome letter delivered to the hotel room, while if the Guest books a Post-Journey Luxury Hotels & Transfers product, the departure time of the shared transfer from the port to the hotel will be communicated on board prior to the disembarkation day;
The hotel has the discretion to decide whether the Guest earns points or receives benefits for the booking under its loyalty programme.

Booking Policy - Pre- & Post-Journey Luxury Hotels & Transfers

Bookings up to 36 days prior to the sailing date of the journey: Both Pre- & Post-Journey Luxury Hotels & Transfers may be pre-booked on our online booking system. If there is no availability on the online booking system, bookings may be requested through our Explora Experience Centre and will be confirmed upon availability;
Bookings from 35 days up to 25 hours prior to the sailing date of the journey: Both Pre- & Post-Journey Luxury Hotels & Transfers bookings may be requested through our Explora Experience Centre and will be confirmed upon availability;
Bookings from 24 hours prior to the sailing date of the journey: Only Post-Journey Luxury Hotels & Transfers may be booked. All booking requests may be done only onboard and are confirmed based on availability;
A valid booking number and a deposit on file are required in order to make a pre-booking, while a registered credit card is required for bookings made on board.

NB: Once a booking has been confirmed by the Guest, either verbally or in writing, the modification and the cancellation policies take effect immediately, even if the service has not been added to the booking yet.

Payment Policy - Pre- & Post-Journey Luxury Hotels & Transfers

Payment:
- Bookings up to 41 days prior to the sailing date of the journey: Full payment is due no later than 30 days before the sailing date of the journey;
- Bookings from 40 days up to 21 days prior to the sailing date of the journey: Full payment is due within 7 days from the booking;
- Bookings from 20 days up to 8 days prior to the sailing date of the journey: Full payment is due within 48 hours from the booking;
- Bookings from 7 days prior to the sailing date of the journey: Full payment is due within 12 hours from the booking.
Payment Confirmation: the Guest will receive a confirmation once the payment has been received;
Failure to receive payment by the deadline results in all Pre- & Post-Journey Luxury Hotels & Transfers bookings being cancelled.

NB: Explora Journeys reserves the right to modify the contract price at any time to allow variations including but not limited to transportation costs, fuel supplements, local fees or governmental taxes.

Modification Policy - Pre- & Post-Journey Luxury Hotels & Transfers

Modifications up to 36 days prior to the sailing date of the journey: Both Pre- & Post-Journey Luxury Hotels & Transfers bookings may be modified on our online booking system and are confirmed upon availability;
Modifications from 35 days up to 25 hours prior to the sailing date of the journey: Both Pre- & Post-Journey Luxury Hotels & Transfers bookings may be modified through our Explora Experience Centre and will be confirmed upon availability;
Modifications from 24 hours prior to the sailing date of the journey: Only Post-Journey Luxury Hotels & Transfers bookings may be modified. All modification requests may be done only onboard and are confirmed based on availability;
Modification Fees (including but not limited to the below):
- Reduction length of stay: Guests may request to reduce the length of their stay at any time before or during their stay, subject to room availability. Reductions made within the penalty period may be subject to cancellation fees equal to the number of nights reduced (room rate plus taxes and fees);
- Extension of stay: Guests may request to extend their stay at any time before or during their stay, subject to room availability. The extended nights may be subject to different rates than the original booking, depending on availability, seasonality, and demand;
- Change of room category: Guests may request a change to a higher room category at any time before or during their stay, subject to room availability. Upgrades will be charged at the prevailing rate for the requested room category at the time of the change;
- Change of room capacity: Guests may request to modify the number of occupants in their room at any time before their stay, subject to the maximum occupancy limit of the selected room category. Additional charges or rate adjustments may apply depending on the increase or decrease in the number of guests, based on bedding, amenities, and meals and in accordance with the hotel’s prevailing rates;
- Change of name: Guests may request to modify the names of the occupants at any time before their stay. Additional charges may apply depending on hotel’s policy.
Any additional cost will be communicated to the Guest at the time of the modification request.

NB: Once an additional cost has been confirmed by the Guest, either verbally or in writing, the modification policy takes effect immediately, even if the change has not been reflected in the booking yet.

Cancellation Policy - Pre- & Post-Journey Luxury Hotels & Transfers

Pre-Journey Luxury Hotels & Transfers:
- Cancellation Deadlines:
  - Cancellations up to 36 days prior to the sailing date of the journey: Pre-Journey Luxury Hotels & Transfers bookings may be cancelled on our online booking system;
  - Cancellations from 35 days up to the sailing date of the journey: Pre-Journey Luxury Hotels & Transfers bookings may be cancelled through our Explora Experience Centre.
- Cancellation Penalties:
  - Cancellations up to 91 days prior to the service date: There is no cancellation penalty, unless differently advised at the time of booking;
  - Cancellations from 90 days up to the service date: 100% cancellation non-refundable penalty fee will apply.
Post-Journey Luxury Hotels & Transfers:
- Cancellation Deadlines:
  - Cancellations up to 36 days prior to the sailing date of the journey: Post-Journey Luxury Hotels & Transfers bookings may be cancelled on our online booking system;
  - Cancellations from 35 days up to 25 hours prior to the sailing date of the journey: Post-Journey Luxury Hotels & Transfers bookings may be cancelled through our Explora Experience Centre;
  - Cancellations from 24 hours prior to the sailing date of the journey: Post-Journey Luxury Hotels & Transfers bookings may be cancelled only onboard.
- Cancellation Penalties:
  - Cancellations up to 91 days prior to the service date: There is no cancellation penalty, unless differently advised at the time of booking;
  - Cancellations from 90 days up to the service date: 100% cancellation non-refundable penalty fee will apply.

NB: Once a cancellation has been confirmed by the Guest, either verbally or in writing, the cancellation policy takes effect immediately, even if the service has not been removed from the booking yet.

Benefits Owner’s Residence Guests - Pre- & Post-Journey Luxury Hotels & Transfers

Guests staying in the Owners Residence have four transfers included, which can be selected from the following options:
- Ground transfer from airport to hotel and vice versa;
- Ground transfer from hotel to pier and vice versa;
- Ground transfer from airport to pier and vice versa.
Each transfer service includes transportation for distances of up to 50 miles (80 kilometers). Should your requested transfer exceed this distance, any additional costs will be clearly communicated at the time of booking. Transportation arrangements will be confirmed once these additional charges are accepted.
Refunds cannot be provided for services that are unused or only partially used.
If the Guest requests a deviation to itinerary (late embarkation / early disembarkation), it may not be possible to accommodate the complimentary pre- or post-journey hotel night and/or the inclusive transfers.

NB: The private transfers are not automatically added to the booking when reserving the hotel room. The Guest is responsible to book them accordingly on our online booking system or through our Explora Experience Centre.

1. Pre- & Post-Journey Bespoke Hotel Arrangements

Inclusions - Pre- & Post-Journey Bespoke Hotel Arrangements

Hotel accommodation according to number of rooms and nights booked;
Daily breakfast (only if selected).

Exclusions - Pre- & Post-Journey Bespoke Hotel Arrangements

Local fees or governmental taxes may not be included and may have to be paid locally
Private transfer between airport and hotel or vice versa
Shared transfer between hotel and port or vice versa
Any other ground transfers and transportation or luggage handling
Airport porterage
Guests are responsible for any incidental charges incurred during their stay in the hotel such as additional nights, room upgrades, early check-in / late check-out, meals or other charges not included by Explora Journeys

Terms & Conditions - Pre- & Post-Journey Bespoke Hotel Arrangements

Bed configurations may vary between hotels. If a specific arrangement is desired, the Guest must ensure that the request is made at the time of booking;
Pricing is per person. The number of guests per room cannot exceed the maximum occupancy listed for each hotel room type;
·The infant / child policy may vary from hotel to hotel. To benefit from children’s rates, infants or children should be registered as the 3rd Guest in the same room. The 1st and 2nd Guest are not eligible for infants or children’s rates, regardless of their age at the time of sailing;
Minors under the age of eighteen years must be accompanied by an adult in the same room;
No refunds will be given for unused or partially used services due to factors beyond Explora Journeys’ control such as airline delays;
Hotel check-in / check-out times may vary from hotel to hotel and destination. Generally, standard check-in times (from 15:00) apply for Explora Journeys’ hotel partners, while check-out times may vary between 11:00 and 12:00;
Special arrangements, hotel room locations, or views cannot be guaranteed;
Due to local standards or limited infrastructure, hotels at certain destinations may not be able to accommodate specific medical and accessibility requests. By booking a hotel through Explora Journeys, the Guest understands and acknowledges these restrictions. If the Guest has any special medical or physical condition and requires an alternative access to appropriate auxiliary aids or services, the Guest, the Travel Advisor, or any person booking on the Guest’s behalf, is required to inform Explora Journeys in writing at the time of the booking, acknowledging that these will be provided based on the availability at the destination;
Additional charges may apply for date, name and room changes;
The hotel has the discretion to decide whether the Guest earns points or receives benefits for the booking under its loyalty programme.

Booking Policy - Pre- & Post-Journey Bespoke Hotel Arrangements

Pre- & Post-Journey Bespoke Hotel Arrangements may be pre-booked on our Explora Experience Centre up to 72 hours prior to the service date;
A valid booking number and a deposit on file are required in order to make a booking.

Payment Policy - Pre- & Post-Journey Bespoke Hotel Arrangements

Payment:
- Bookings up to 41 days prior to the sailing date of the journey: Full payment is due no later than 30 days before the sailing date of the journey;
- Bookings from 40 days up to 21 days prior to the sailing date of the journey: Full payment is due within 7 days from the booking;
- Bookings from 20 days up to 8 days prior to the sailing date of the journey: Full payment is due within 48 hours from the booking;
- Bookings from 7 days prior to the sailing date of the journey: Full payment is due within 12 hours from the booking.
Payment Confirmation: the Guest will receive a confirmation once the payment has been received;
Failure to receive payment by the deadline results in all Pre- & Post-Journey Bespoke Hotel Arrangements bookings being cancelled.

NB: Explora Journeys reserves the right to modify the contract price at any time to allow variations including but not limited to local fees or governmental taxes.

Modification Policy - Pre- & Post-Journey Bespoke Hotel Arrangements

Modifications up to 72 hours prior to the sailing date of the journey: Both Pre- & Post-Journey Bespoke Hotel Arrangements bookings may be modified through our Explora Experience Centre and are confirmed upon availability;
Modification Fees (including but not limited to the below):
- Reduction length of stay: Guests may request to reduce the length of their stay at any time before or during their stay, subject to room availability. Reductions made within the penalty period may be subject to cancellation fees equal to the number of nights reduced (room rate plus taxes and fees);
- Extension of stay: Guests may request to extend their stay at any time before or during their stay, subject to room availability. The extended nights may be subject to different rates than the original booking, depending on availability, seasonality, and demand;
- Change of room category: Guests may request a change to a higher room category at any time before or during their stay, subject to room availability. Upgrades will be charged at the prevailing rate for the requested room category at the time of the change;
- Change of room capacity: Guests may request to modify the number of occupants in their room at any time before their stay, subject to the maximum occupancy limit of the selected room category. Additional charges or rate adjustments may apply depending on the increase or decrease in the number of guests, based on bedding, amenities, and meals and in accordance with the hotel’s prevailing rates;
- Change of name: Guests may request to modify the names of the occupants at any time before their stay. Additional charges may apply depending on hotel’s policy.
Any additional cost will be communicated to the Guest at the time of the modification request.

Cancellation Policy - Pre- & Post-Journey Bespoke Hotel Arrangements

Pre-Journey Bespoke Hotel Arrangements:
- Cancellation Deadlines:
  - Cancellations up to 36 days prior to the sailing date of the journey: Pre-Journey Bespoke Hotel Arrangements bookings may be cancelled on our online booking system;
  - Cancellations from 35 days up to the sailing date of the journey: Pre-Journey Bespoke Hotel Arrangements bookings may be cancelled through our Explora Experience Centre.
- Cancellation Penalties:
  - Cancellations up to 91 days prior to the service date: There is no cancellation penalty, unless differently advised at the time of booking;
  - Cancellations from 90 days up to the service date: 100% cancellation non-refundable penalty fee will apply.
- Post-Journey Bespoke Hotel Arrangements:
  - Cancellation Deadlines:
    - Cancellations up to 36 days prior to the sailing date of the journey: Post-Journey Bespoke Hotel Arrangements bookings may be cancelled on our online booking system;
    - Cancellations from 35 days up to 25 hours prior to the sailing date of the journey: Post-Journey Bespoke Hotel Arrangements bookings may be cancelled through our Explora Experience Centre;
    - Cancellations from 24 hours prior to the sailing date of the journey: Post-Journey Bespoke Hotel Arrangements bookings may be cancelled only onboard.
  - Cancellation Penalties:
    - Cancellations up to 91 days prior to the service date: There is no cancellation penalty, unless differently advised at the time of booking;
    - Cancellations from 90 days up to the service date: 100% cancellation non-refundable penalty fee will apply.

Last updated: 30 May 2025

Terms & Conditions

Pre & Post-Journey Hotels & Transfers

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Terms & Conditions

Pre & Post-Journey Hotels & Transfers​

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Pre & Post-Journey Hotels & Transfers